policies

returns

return requests for all items must be made within 30 days of the purchase. once the request is approved, the original item(s) must be returned within 7 days.

items must be returned in un-worn condition.

the following items cannot be returned or exchange at any time:

• items that have been worn, damaged, or altered.
• custom and personalized jewelry

repairs

jolynn santiago will repair your pieces within one year of purchase at no additional cost. however, i reserve the right to determine if the item has been damaged from normal wear and usage before approving your repair under warranty. i also offer repairs, adjustments, and refinishing at an additional cost. if your jewelry does become worn or damaged, please contact jolynn santiago.

jewelry maintenance

each piece of jewelry is handmade and slight variations may occur. this jewelry has been designed to change over time.

please avoid wearing jewelry while engaged in the following activities:

• sports and exercise
• swimming
• showering
• sleeping

jewelry storage

store your jewelry in a dry area to avoid tarnish. It is preferred that the jewelry is stored in a jewelry box or pouch to protect the jewelry from moisture. anti-tarnish strips can be placed in the box or an anti-tarnish pouch for further protection. if the jewelry comes in contact with water, perfume, sweat, or any other form of moisture, be sure to dry the piece with a soft cloth.

sterling silver

with regular wear sterling silver jewelry will polish over time. periodic cleaning with a jewelry polishing cloth will keep silver jewelry bright. never use harsh chemicals such as toothpaste or jewelry cleaning solution to clean your jewelry as it can damage the jewelry. a soft bristled toothbrush and warm water and a light touch can help remove light residue from the textured areas of your jewelry.